Terms and Conditions
These Terms and Conditions govern your access to and use of Automate Scaling's websites, products, and SMS messaging programs. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Automate Scaling website, booking widgets, forms, and any automation systems, products, or services we provide (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our Services.
2. Description of Services
Automate Scaling designs, builds, and operates custom automation systems for businesses, including but not limited to smart websites, missed-call text-back, unified inboxes, 5-star magic review funnels, automated lead follow-up sequences, business phone systems, AI web and chat replies, and conversational voice AI. Specific deliverables, scopes of work, and fees are defined in your individual agreement or proposal.
3. SMS / Text Messaging Program Terms & Disclaimers
Program Name & Description:
Automate Scaling SMS Program: By opting in through our website forms, booking widgets, text-in keywords, or consenting during communication with Automate Scaling, you consent to receive customer care communications, appointment confirmations, reminders, booking updates, onboarding notices, support responses, and informational text messages (SMS and MMS) from Automate Scaling.
Opt-Out / Unsubscribe Instructions:
You can cancel the SMS service at any time. Simply reply STOP to any text message you receive from us. After texting STOP, you will receive a single confirmation text confirming that you have been unsubscribed, and you will no longer receive SMS messages from Automate Scaling unless you opt back in.
Rejoining Instructions:
If you wish to resume receiving messages after opting out, you can opt back in by submitting a new inquiry through our website, booking an appointment, or by replying START or UNSTOP to our messaging number.
Customer Support & Help Instructions:
If you are experiencing issues with the messaging program or need assistance, reply with the keyword HELP for more assistance, or contact us directly via email at support@automatescaling.com or through our website.
Message Frequency & Rates:
Message frequency varies based on your interactions, bookings, and active automations. Message and data rates may apply for any messages sent to you from us and to us from you.
Carrier Disclaimer:
Carriers (including but not limited to T-Mobile, AT&T, Verizon, Sprint, and others) are not liable for delayed or undelivered messages.
Privacy & Data Protection:
Your phone number, mobile information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. For details on how we handle your personal data, please review our Privacy Policy at https://automatescaling.com/privacy.
4. Client Responsibilities & Lawful Use
You agree to provide accurate information, timely access to required platforms, and any assets reasonably needed for us to deliver the Services. You are responsible for ensuring that all messages, contacts, and marketing campaigns executed through your automations comply with applicable laws (including TCPA, CAN-SPAM, CTIA guidelines, and carrier A2P 10DLC regulations).
5. Fees, Billing & Cancellation
Fees for the Services are specified in your plan or service agreement. Unless otherwise agreed, recurring subscriptions are billed in advance on a recurring monthly or annual basis. You may cancel your subscription at any time prior to the next billing cycle. Setup and onboarding fees are non-refundable once work has commenced. Overdue invoices may result in temporary suspension of active automation systems.
6. Intellectual Property
Upon full payment, you own the customized content and branding assets developed specifically for your business. Automate Scaling retains all ownership rights in underlying codebases, frameworks, workflows, AI prompts, integrations, and reusable software components. You are granted a non-exclusive, non-transferable license to use the deployed systems for the duration of your active service.
7. Third-Party Platforms & Integrations
Our Services integrate with third-party software platforms (e.g., meta platforms, email providers, telephony and SMS gateways, CRM and calendar tools). You agree to adhere to those platforms' terms of service. Automate Scaling is not liable for service disruptions, policy modifications, account suspensions, or API outages initiated by third-party providers.
8. Limitation of Liability
To the fullest extent permitted by law, Automate Scaling shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or anticipated business resulting from the use or inability to use the Services. Our aggregate liability is limited to the amount paid by you to Automate Scaling in the three (3) months preceding the claim.
9. Modifications to These Terms
We reserve the right to revise these Terms and Conditions at any time. Material updates will be published on this page with a revised effective date. Your continued use of our Services following any modifications constitutes your formal acceptance of the revised Terms and Conditions.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us by email at support@automatescaling.com or book a consultation through our website.
